Do I have to create an account to place an order ?
On our website, you do need to create an account to place an order. It's very easy, click on the tab "Create an account" and then follow the instructions.
What should I do if I have lost my password ?
Reset your password by clicking on the link "forgotten your password", that you will find on the tab "connection".
Are my informations kept secret ?
All your personnal informations and data are kept secret and protected.
What kind of payment methods can I use ?
The payment methods available on the website Stéphane Kélian are the following ; Paypal, credit card, maestro and american express.
You will find more informations on the payments conditions : here.
What benefits will I get by creating a Stéphane Kélian account ?
By opening an account on Stéphane Kélian, you will have many personnalized benefits such as : the consultation of the history of your orders, the modification or validation of your wishlist, the following of an order and the modification of your personnal account (adresses, informations).
What is a Wishlist ?
A wishlist stores all your favorite pair of shoes in a page.
How to create a wishlist?
To create a wishlist, you need to log in to your Stéphane Kélian account and to add the items by clicking on the tab "add to the wishlist".
How do I suscribe and unsuscribe from the Newsletter ?
To suscribe to our newsletter and read all the trend and news of the brand, you need to simply complete the on-line form.
To unsuscribe, click on the link "unsuscribe" available at the bottom of the page of all our Newsletters.
How to contact the Stéphane Kélian's customer service ?
The team Stéphane Kélian is available :
By telephone : Our team is available Monday-Friday from 09:00 to 12:30 and 1:30 to 5:00
By email : email@example.com